NaNoWriMo Support

We know that the ability to backdate word-count updates is a really high priority for folks and we're working on that right now. We won't be replying to emails about this subject; instead, we will post updates in the Support forum and on Twitter as soon as that's available. Thank you for your patience!


Hello, writer! Here are some helpful links in addition to the FAQs below:


If you still need to get in touch with our community manager, Chanda, use the "Contact Support" button on this page.

Contact Support guidelines

  • If you are having a technical issue that can't be addressed via the forums above, please include as detailed a report as possible! This helps us try to duplicate your issue and find out what's going on.
  • We appreciate you taking the time to reach out to us. Please know that any messages that contain profanity or off-color language will not receive a response. 
  
 

Knowledge Base

  1. The Basics →

    1. Why 50,000 words? And how do you define “novel”?
    2. How and when can I sign up? When do I start writing?
    3. How do I win National Novel Writing Month? What are the prizes? Is there an entry fee?
    4. Can I participate if I’m not American? Can I write a novel in any language?
    5. Is there a minimum age to participate?

  2. My Account →

    1. If I had an account last year, do I need to re-register?
    2. How do I recover my password or username?
    3. Can I change my email address?
    4. I haven't received a verification email. How can I verify my account?

  3. My Profile →

    1. How do I post, edit, or delete a novel excerpt or synopsis?
    2. How do I post, edit, or delete a book cover?
    3. How do I upload an author photo to my profile?
    4. How do I add or remove a writing buddy?
    5. What is a "Halo"?

  4. My Writing Projects →

    1. Where do I write my novel? Do I type it on the NaNoWriMo website?
    2. Do I have to start my novel from scratch on the first of the month? Can I use an outline?
    3. What genres can I write in? Can I write non-fiction or poetry?
    4. How do I change my primary project?
    5. Can I write with a partner?

  5. My Word Count →

    1. How do I update my progress? How often should I update it?
    2. What are the different methods of updating my word count?

  6. My Badges →

    1. What are badges?
    2. How do I earn participation and writing badges?
    3. How do I add personal achievement badges?

  7. Local Events →

    1. How can I meet and write with Wrimos in my area?
    2. How do I “home” or affiliate with my local region(s)?
    3. Why isn’t there a region near me?

  8. Our Website →

    1. Which browsers does NaNoWriMo support?
    2. What should I do if I notice a bug?

  9. Our Nonprofit →

    1. What kind of company is NaNoWriMo?
    2. How do I support NaNoWriMo?
    3. How will NaNoWriMo use my donation?
    4. Is my donation tax-deductible?
    5. Do you support corporate matching gifts?

  10. The NaNoWriMo Store →

    1. How does my donation or purchase support NaNoWriMo?
    2. What is a halo? What is the public donor thank-you page?
    3. Do I still get a halo if I opt out of physical donor thank-you gifts?
    4. How do I donate on behalf of a friend or gift a halo to another participant?
    5. Can I send a donation directly via PayPal?

  11. Camp for YWP →

    1. How can educators and students participate in Camp NaNoWriMo?
    2. Can students under 13 participate in Camp NaNoWriMo?

  12. All articles →

    1. How does my donation or purchase support NaNoWriMo?
    2. Why 50,000 words? And how do you define “novel”?
    3. If I had an account last year, do I need to re-register?
    4. How do I post, edit, or delete a novel excerpt or synopsis?
    5. Where do I write my novel? Do I type it on the NaNoWriMo website?
    57 articles →

Feedback and Knowledge Base

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