NaNoWriMo Support

Hello, writer! Here are some helpful links in addition to the FAQs below:



If you still need to get in touch with our community manager, Chanda, use the "Contact Support" button on this page.

Contact Support guidelines

  • If you are having a technical issue that can't be addressed via the forums above, please include as detailed a report as possible! This helps us try to duplicate your issue and find out what's going on.
  • We appreciate you taking the time to reach out to us. Please know that any messages that contain profanity or off-color language will not receive a response. 
  
 

Knowledge Base

  1. The Basics →

    1. Getting Started...
    2. Why 50,000 words? And how do you define “novel”?
    3. How and when can I sign up? When do I start writing?
    4. How do I win National Novel Writing Month? What are the prizes? Is there an entry fee?
    5. Can I participate if I’m not American? Can I write a novel in any language?

  2. My Account →

    1. How do I recover my password or username?
    2. Can I change my username or email address?
    3. I haven't received a verification email. How can I verify my account?

  3. My Profile →

    1. How do I post, edit, or delete a novel excerpt or synopsis?
    2. How do I post, edit, or delete a book cover?
    3. How do I upload an author photo to my profile?
    4. How do I add or remove a writing buddy?
    5. What is a "Halo"? What is the public donor thank-you page?

  4. My Writing Projects →

    1. Where do I write my novel? Do I type it on the NaNoWriMo website?
    2. What genres can I write in? Can I write non-fiction or poetry?
    3. Can I write with a partner?
    4. How do I create a goal for an existing project?
    5. What are badges?

  5. My Project Goals →

    1. How do I update my progress? How often should I update it?
    2. How can I add a word count update to a past date, or delete an incorrect word count update?
    3. What are the different methods of updating my word count?
    4. How do I edit one of my writing goals?
    5. How can I track progress that isn't a word count?

  6. NaNoWriMo and Camp NaNoWriMo →

    1. How to Win and Collect Winner Goodies
    2. How do I create a project for Camp?
    3. What if I don’t finish? Or hit my word-count goal but I’m only halfway through my novel?
    4. Do I have to start my novel from scratch on the first of the month? Can I use an outline?

  7. Community →

    1. What are forums?
    2. All About Local Events/ Regions
    3. All About Writing Groups
    4. How do I find Buddies?

  8. Writing Groups →

    1. What is a Writing Group?
    2. How do I join a Writing Group?
    3. How do I create a Writing Group?
    4. What do I do if someone in my Writing Group is posting abusive content or spam in the message board?
    5. How do I leave a Writing Group?

  9. Local Events/ Regions →

    1. How can I meet and write with Wrimos in my area?
    2. How do I “home” or affiliate with my local region(s)?
    3. Why isn’t there a region near me?
    4. How can I leave a region?
    5. How can I register a Come Write In location?

  10. Our Website →

    1. Which browsers does NaNoWriMo support?
    2. What should I do if I notice a bug?

  11. Our Nonprofit →

    1. What kind of company is NaNoWriMo?
    2. How do I support NaNoWriMo?
    3. How will NaNoWriMo use my donation?
    4. Is my donation tax-deductible?
    5. Do you support corporate matching gifts?

  12. Forums FAQ →

    1. What is Discourse (Forums)?
    2. How do I unmute a forum?
    3. How can I find my regional Forum?

  13. The NaNoWriMo Store →

    1. How does my donation or purchase support NaNoWriMo?
    2. What is a halo? What is the public donor thank-you page?
    3. Do I still get a halo if I opt out of physical donor thank-you gifts?
    4. How do I donate on behalf of a friend or gift a halo to another participant?
    5. Can I send a donation directly via PayPal?

  14. All articles →

    1. How does my donation or purchase support NaNoWriMo?
    2. How do I post, edit, or delete a novel excerpt or synopsis?
    3. Where do I write my novel? Do I type it on the NaNoWriMo website?
    4. How do I update my progress? How often should I update it?
    5. How can I meet and write with Wrimos in my area?
    74 articles →

Feedback and Knowledge Base

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